Selected evidence
For a broader view of role fit, platforms, and troubleshooting approach, review my SaaS technical support experience in the Philippines.
Full-stack development · IT service desk
SysGuard Ticketing
A rebuild of an early static ticketing frontend into a secure full-stack service desk with requester and administrator workflows, authentication, PostgreSQL persistence, role-based access, private attachments, audit history, and automated testing.
- Scenario
- Revisit an early frontend project and rebuild it as a functioning service-desk application.
- Role
- Product design, full-stack implementation, testing, QA, and agentic development workflow.
- Technology
- Next.js, React, TypeScript, Supabase, PostgreSQL, and Playwright.
- Value
- Shows progression from frontend prototyping to architecture, security, testing, and complete application workflows.
Shopify · Front-end implementation
Preorder Campaign Widgets
Responsive storefront widgets that connect preorder pricing, savings, schedule, and fulfillment messaging to the selected variant and active campaign.
- Scenario
- Show accurate preorder context at the point of purchase without irrelevant messages.
- Role
- Front-end implementation, variant-state handling, and adaptable theme presentation.
- Technology
- Shopify, HTML, CSS, JavaScript, and the Online Store editor.
- Value
- Campaign-driven messaging that avoids duplicated hardcoded values.
Support operations · Knowledge system
Essential Apps Support Guide v2
A browser-based dashboard that brings investigation steps, checklists, snippets, reply templates, ticket references, and escalation context into one support workflow.
- Scenario
- Reduce repeated searching across long, disconnected support resources.
- Role
- Workflow design, knowledge structure, guided triage, and front-end implementation.
- Technology
- Static HTML, CSS, JavaScript, structured data files, and localStorage.
- Value
- Connected investigation, customer communication, and engineering handoff context.